Delivery & return

 

Delivery :

After each purchase, a confirmation email will be received (check your spam).

All the packages are sent with a delivery tracking system.

Deliveries are free of fees for any purchase above 100€.

Delivery fee and time for France : 7€  and between 5-8 days

Delivery fee and time for rest of Europe : 12 €  and between 5-8 days  

Delivery fee and time  for rest of the World: 23 € and between 10-15 days

LunelVintage is not responsible for an incorrect address from the client. The seller is not considered responsible for the non-performance of the delivery company in charge and of its non respect of its contract with the seller. Therefore, LunelVintage cannot be considered responsible for delivery deadlines not met. if a package is confirmed "lost" by the delivery service, LunelVintage will refund the customer.

Return :

We hope you like your unique glasses and they probably already like you!

Nonetheless, if you would like to return any of your purchased items bought from LunelVintage, it's your right! For doing so, please contact us at contact@lunelvintage.com and we will explain you how to proceed! You can return any item to us within 14 days of receiving your original order.

You need to return the product in its original packaging, including accessories and in the same condition that you received it in. We will then send you an email as soon as we receive your return in its original condition and either order your replacements or apply your refund for the product, to your original payment type.

France and Europe :  return free of charge

Rest of the world :  return to the customer's expense

In case of hidden defect or non-compliance, see Terms & conditions part hidden defect/non compliance.

For any further question you can contact us or -soon- look at our Q&A section.

 

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